Quality Assurance

Our products are hand made in small batches to ensure the products you receive are always fresh, and therefore more effective. It is our aim to provide a truly natural and successful product, that won't spoil or separate. This is the challenge when formulating with natural products.

Preservatives
Bacterial contamination begins when a product is opened. To keep formulae stable we use combinations of natural preservatives such as grapefruit seed extract, vitamins A, vitamins E and food grade potassium sorbate, also known as 202). In hot and humid conditions we may add <0.2% of a mild synthetic preservative phenoxyethanol. To help extend the life of your product we supply our formulations with a sterile pump dispenser, to minimise bacteria exposure from the air, and non sterile fingers.

Emulsifiers
We commit to use minimal amounts of non active ingredients and more of the beneficial extracts; and this formulation works well under most conditions. However during extreme temperature variations or during extremely hot Australian summers your product may separate into two phases. This does not mean the solution has gone bad; simply shake the product to re mix the actives, and continue to use until the expiry date shown.

Keep out of direct sunlight
Try to imagine your formulation as a living, organic creation; - care for it like you would a crisp apple. Left in the sun or in a hot room it will quickly deteriorate, however stored in the fridge it will remain fresher, for much longer.

If for any reason you are not happy with your product please contact us. We value your feedback as a means for improving our research & development.